Payment and refunds
Frequently asked questions about GENCY credit payment and refunds. See at a glance the conditions—up to 100,000 KRW per top-up, 1-year validity, refunds if unused within 7 days of payment, and how to get help if a top-up is missing after payment.
How do I top up credits?
After logging in to GENCY, you can top up credits from the Payment / Management menu on the left side of the screen.
The maximum amount per top-up is 100,000 KRW, and topped-up credits are valid for 1 year from the top-up date.
What is the validity period of topped-up credits?
The validity period (expiration) of topped-up credits is 1 year (365 days) from the purchase date.
We send an email notice about credit expiration 30 days and 7 days before the credits expire.
Credits are deducted starting with those closest to their expiration date.
My credits weren't topped up after payment. How do I resolve this?
If your credits were not topped up properly after payment was completed, please contact us via chat support or email (support@studiolab.ai) and we will check and get back to you.
Can I get a refund for credits?
Refunds for credits are only available through customer support.
A withdrawal of purchase (refund) is only possible within 7 days of payment and only if you have not used any of the topped-up credits at all.
Once your refund request is approved, the payment is canceled through the same method you used to pay.
Can't find what you're looking for?
Reach out to us via chat support or email with any questions.
Chat inquiries
Email inquiries
- General inquiries: support@studiolab.ai
- Enterprise inquiries: sales@studiolab.ai