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Sign-up and login

Frequently asked questions about GENCY sign-up and login. Step-by-step guidance on signing up with email or a Google account, what to do when the verification email doesn't arrive, resetting your password, and changing your account information.

How do I sign up?

You can sign up using a personal email address or Google login.
However, once you delete your account, you cannot re-register for GENCY with the same email address. If you'd like to re-register, please contact customer support.

I didn't receive the verification email.

If you can't find the verification email, it may have been delivered to your spam or promotions folder.
If you're having trouble receiving the verification email, please reach out to us through customer support.

I can't log in.

You must log in using the email address the invitation was sent to (e.g. gency@studiolab.ai) or your Google account.

I forgot my password.

If you forgot your password, you can change it using the "Forgot password" option on the login page.

How do I change my account information?

After logging in to GENCY, click your profile in the upper right of the screen > select the Edit account information menu > and make changes on the account information screen. On the account information screen, you can change your phone number, password, and terms of agreement, and you can also delete your account.

GENCY edit account information screen — change phone number, password, and terms of agreement
How do I delete my account?

After logging in to GENCY, click your profile in the upper right of the screen > select the Edit account information menu > and you can delete your account on the account information screen.

Location of the account deletion menu on the GENCY account information screen

Can't find what you're looking for?​

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Reach out to us via chat support or email with any questions.

Chat inquiries​

Email inquiries​